Phone Technical Support

  • Others How do I format the memory card on my Galaxy Note8 (SM-N950) ?

    A Memory card formatted on a computer may not be compatible with the device. Format the memory card on the device.   NOTE : Before formatting the memory card, remember to make backup copies of all important data stored in the memory card. The manufacturer’s warranty does not cover loss of data resulting from user actions.   On the Home screen, tap Apps → Settings → Device maintenance → Storage → More option → Storage settings → SD card → Format.   CLICK HERE to know how to remove the memory card on my Galaxy Note8 (SM-N950).


  • Application How to Multitask from the Recent Apps Screen in Samsung Galaxy S8+ ( SM-G955 ) ?

    Apps that support Multi-window are displayed side by side on a split screen. You can switch between the apps, adjust the size of their display on the screen, and copy information from one app to the other.    Navigate to Recent → Multiwindow → MORE APPS → Google Chrome → Divider → Close   Pictorial representation of the above settings are as follows :     a). From any screen, touch Recent.       b). To launch an app in split screen view, touch Multi Window on the title bar.       c). You can select another app to display in split-screen view from RECENT APPS or MORE APPS. For this example, view all Multi Window supported apps by touching MORE APPS.       d). Select the desired app. For this example, touch Chrome.       e). To display the Multi Window controller, touch the Divider.       NOTE : You can adjust the display ratio by dragging the blue line up or down.   f). To exit Multi Window, touch Close.       NOTE : From left to right: Snap - Snaps the selected window to the half of the screen it occupies. Switch Windows - Swap the positions of the Multi Window apps. Open in Pop-Up Window - Open the selected app in a pop-up window. Close App - Close the selected app.   CLICK HERE to turn on Vibrate and Mute in Samsung Galaxy S8+ ( SM-G955 ).  


  • Others I cannot search for Apps button on the Note8 Home screen. It’s inconvenient compared to previous S7/S7 edge device. Can I return to previous style with Apps button?

    Galaxy Note8 applied new Home screen concept of clean home layout with simple widget and fewer icons, convenient home/app tray transfer by swiping. Without using the Apps button, you can open the Apps screen by swiping upwards or downwards on the Home screen. To return to the Home screen, swipe upwards or downwards on the Apps screen. Alternatively, tap the Home button or the Back button.                                    Tap and hold empty area → Home screen settings → Apps screen grid → Show apps button → APPLY →    If you want to open the Apps screen using the Apps button, please refer below :   1. On the Home screen, tap and hold an empty area, or pinch your fingers together to access the editing options.       2. Tap Home screen settings.       3. Tap Apps screen grid.        4. Select ‘Show Apps button’ and Tap APPLY.       5. The Apps button will appear as a favorite app at the bottom of the Home screen.       CLICK HERE to know how to add shortcut to Home screen or delete shortcut on NOTE8 (SM-N950).  


  • Settings What are the improvements of Screen off Memo?

      Capture every brilliant idea by popping out the S Pen to write them down. You don't even have to wake up your Galaxy Note8. When you're done, pin it to keep it handy, or save it directly to Samsung Notes.       Following are improved parts as follows :    ① Add a page – The user can write a short memo down as well as long conference minutes immediately. (The maximum allowed number of pages: 100) ※ Note5: upto1 page ② Editable after pinning a memo on AOD – Remind the memo by pinning on AOD and edit. ③ New way to start Screen off memo (added) – Push the pen button and tab the screen when the screen is off.   Related links : How is the Samsung Note8 different from the Note5 ?  How is the Note8 S Pen different from the Note5 and what has been improved ?  How do I take portraits using Live focus feature in Galaxy Note8 (SM-N950FD) ?   What is Live Message in Galaxy Note8 (SM-N950FD) ? How to use a Live message command in Galaxy Note8 (SM-N950FD) ?   Know about Translate feature in Galaxy Note8 (SM-N950FD). How do I translate words or sentences in Galaxy Note8 (SM-N950FD) ?   Can NOTE8 Translate feature convert a currency and unit included within a sentence ?         


  • Others I want to view applications in full screen mode. Can I hide the navigation bar?

      Using the Show and hide button at the left side of the navigation bar, you can set the navigation bar to be hidden or pinned on the screen when you use apps or features. The navigation bar is pinned by default. If you want to view files or use apps in full screen, double-tap the Show and hide button to hide the navigation bar.                                 (1)                                                  (2)                                                   (3)      1. Double tap this button to hide the navigation bar   2. To show the navigation bar, swipe inward from edge of the screen near the charging port 3. Double tap this button again to lock the navigation bar in place To show the navigation bar again, drag upwards from the bottom of the screen.   • On certain screens, such as the Home screen, the navigation bar will always be shown and the Show and hide button will not appear. • Even after you pin the navigation bar, it can be hidden while using some apps or features, such as a video player.   Related links : How do I replace the S Pen nib ? How do I charge the battery ?        


  • Others Can NOTE8 Translate feature convert a currency and unit included within a sentence ?

      Currencies and Units included in a sentence can also be converted. (Note that the default translation setting is By Word.) Currencies and Units are converted in accordance with the System Language that the user is currently using.        ● When translating a word/sentence, any included unit/currency will be converted automatically.  Example: If the system language is 'Korean', the currency will change to KRW/SI*.   Related links : How is the Samsung Note8 different from the Note5 ?  How is the Note8 S Pen different from the Note5 and what has been improved ?  How do I take portraits using Live focus feature in Galaxy Note8 (SM-N950FD) ?   What is Live Message in Galaxy Note8 (SM-N950FD) ? How to use a Live message command in Galaxy Note8 (SM-N950FD) ?   Know about Translate feature in Galaxy Note8 (SM-N950FD). How do I translate words or sentences in Galaxy Note8 (SM-N950FD) ?          


  • Others How do I translate words or sentences in Galaxy Note8 (SM-N950FD) ?

    Hover the S Pen over the text you want to Translate. The units included in the text will also be converted.   NOTE: To use this feature, your device must be connected to a Wi-Fi or mobile network. This feature does not supported some languages. This feature is available only when detectable text is on the screen.    Navigate to Translate → Words and Sentences → Listen → Close     Pictorial representation of the above settings are as follows :     1. When there are text you want to translate, open the Air command panel and tap Translate.        2. Select the languages on the translator panel at the top of the screen. You can change the text between Words and Sentences by tapping  Or .       3. Hover the S Pen over the text you want to translate or the unit you want to convert. The translated text will appear above the original text. Tap  to listen to the pronunciation of the original text.            NOTE: The  icon may not appear depending on the language you select.   4. To close the translator, tap  on the translator panel.       CLICK HERE to know about Translate feature in Galaxy Note8 (SM-N950FD).   


  • Application How to set up App Power Monitor in Samsung Galaxy S8+ ( SM-G955 ) ?

    App Power Monitor puts apps to sleep so that they do not use battery power when not in use.    Navigate to Apps → Settings → Device maintenance → Battery → Select Apps → SAVE POWER   Pictorial representation of the above settings are as follows :     a). From a Home screen, swipe up or down to access the Apps screen.       b). Touch Settings.       c). Touch Device maintenance.        d). Touch Battery.       e). Touch the app(s) you want to send to sleep. For this example, touch Dropbox and Calculator.       f). Touch SAVE POWER.       CLICK HERE to know how to turn on Medium Power Saving Mode in Samsung Galaxy S8+ ( SM-G955 ).


  • Others What are the differentiation strategies from a design standpoint and how do they differ from the Note specifically?

    Differentiation strategies compared to the existing Note series (following the S8’s design).   1. Use of Infinity Display - A display that offers a new level of usability with an extended ratio (18.5:9)   2. Hidden Technology - Minimized front elements to help users focus more on the display content.  a). A simple, black design on the front side. b). The physical home key removed. c). No protruding camera.  d). Simple top receiver decorations.   3. A harmonious and unified design with a seamless glass finish - The combination of new gloss-finished metal and liquid glass wraps around the materials, creating a unified look and giving more depth.       ● Differentiation strategies compared to the S8+ - A professional, solid looking exterior (square design) - The best large screen experience with a large 6.3” large screen and Steep edge   NOTE: Ensures a secure grip around the device with the slim width and symmetric edge.   CLICK HERE to know to add shortcut to Home screen or delete shortcut on NOTE8 (SM-N950). 


  • Application How to create a Folder in Samsung Galaxy S8+ ( SM-G955 ) ?

    Organize the Home screen on your Samsung Folder by building app folders to contain icons for your favorite apps. You save room on your Android Home screen by putting multiple apps into one folder.    Touch and hold app → Drag on other app → Release the app → Folder name → Touch Palette → Add apps → ADD   Pictorial representation of the above settings are as follows :     a). From a Home screen, touch and hold an app shortcut.        NOTE : You can also create folders in the Apps screen.   b). Drag the app onto another app shortcut.        NOTE : A highlighted box will appear.   c). To create a folder, release the app shortcut.       d). Enter a Name for the folder.       e). To change the colour of the folder, touch Palette.       f). Touch the desired colour. For this example, touch Blue.       g). To add more apps to the folder, touch ADD APPS.       h). Touch the desired apps. For this example, tap Clock.       i). Touch ADD.       j). To close the folder, touch anywhere outside the folder.       CLICK HERE to know how to add or remove app shortcut in Samsung Galaxy S8+ ( SM-G955 ).